FREQUENTLY ASKED QUESTIONS
WHAT IS THE STORE POLICY?
- All purchases from Solomon Co come with a lifetime guarantee that the gold and diamond are authentic. However, there is no guarantee for breakage. In the event of a breakage, we can repair it for an additional cost.
- Custom jewelry orders are non-refundable.
- We offer refunds within 14 days of receiving the item(s) if they are returned in their original condition.
- We also provide financing options for our customers through Progressive Leasing.
WHAT HAPPENS IF I NEED A REPAIR?
At Solomon Co, we understand that accidents happen, and that's why we offer repair services for our jewelry. Our in-house jeweler, located at our Dallas location, can fix anything from soldering chains to putting in diamonds for an additional cost. We also offer same-day repairs if the jewelry is dropped off by 5pm CST. Please note that repairs may take longer if the issue is more complex. If you need a repair, simply bring your jewelry piece to our Dallas location and we'll take care of the rest.
DO YOU OFFER FINANCING?
Yes, we offer financing options for our customers through Progressive Leasing. This allows our customers to make purchases and pay for them over time with affordable payment plans. To learn more about our financing options, please visit one of our store locations or text "SCO" to 57597
WHAT IS YOUR LAYAWAY POLICY?
We offer a layaway policy with flexible terms ranging from 12-36 months, depending on the purchase amount. As long as the customer is active on their layaway account, there won't be any cancellation. If the layaway is cancelled, the customer can use their balance as store credit or if they want to purchase the same product again, we can reorder it. Our layaway program allows our customers to reserve their favorite pieces and make affordable payments over time. To learn more about our layaway program, please visit one of our store locations or contact our customer service team.
WHAT IS THE BEST WAY TO PURCHASE?
At Solomon Co, we believe that the best way to purchase our exquisite jewelry is by visiting our store in Dallas. This allows you to see and try on the pieces in person, and our knowledgeable staff can provide you with expert guidance and advice. You can also check our Instagram and website for new product drops and to get a better sense of our style and collection.
If you are unable to visit our store, we also offer the option to take orders and payment through various payment platforms such as CashApp, Zelle, and Venmo. We can express ship and insure products to ensure safe and timely delivery. Please note that purchases made remotely may not be eligible for in-person returns or exchanges. If you have any questions about the purchasing process, please contact our customer service team for assistance.
HOW DO I CLEAN MY JEWELRY?
At Solomon Co, we offer various options for cleaning your jewelry. We sell jewelry cleaning rags for $10 and cleaning kits for $20, which are both effective for removing dirt and grime from your jewelry pieces.
If you prefer a deeper and more thorough cleaning, we recommend visiting our store in Dallas. Our experienced staff can clean your items using our commercial ultrasonic cleaner and steamer for $5-10 per item depending on size. We also offer buffing and polishing services for $20-50 per item depending on size, which can remove scratches and restore the shine and luster of your jewelry.
If you have any questions about cleaning your jewelry or want to schedule a cleaning service, please contact our customer service team or visit us in-store.
WHAT IF I HAVE AN IDEA BUT YOU DON'T HAVE IT IN STOCK?
At Solomon Co, we are dedicated to helping our customers create their dream jewelry pieces. If you have a specific design idea in mind that is not currently in our stock, we encourage you to fill out our custom orders form. Once submitted, a member of our team will reach out to you to discuss your design and provide you with a quote.
We can customize any piece of jewelry, no matter how unique or intricate the design. Our team of master specialists are experts in working with diamonds, silver, gold, and other precious metals and stones to bring your vision to life. With our custom order services, you can have a one-of-a-kind piece that perfectly matches your style and personality.
To learn more about our custom order process, please visit our store or contact our customer service team. We look forward to helping you create a truly special piece of jewelry.